Privacy policy

# Privacy Policy

**Effective Date:** 25 May 2026
**Last Updated:** 25 May 2026

## 1. Introduction

Food Spectrum Trading & Manufacturing Pte Ltd (UEN: 201841463H, "we", "us", "our") is committed to protecting your personal data in accordance with Singapore's Personal Data Protection Act 2012 ("PDPA"). This Privacy Policy explains how we collect, use, disclose, and protect your personal data.

## 2. Personal Data We Collect

We may collect the following types of personal data:

- Name
- Phone number (including WhatsApp number)
- Email address (if provided)
- Message content from WhatsApp conversations with us
- Order details (products, quantities, delivery information)
- Communication preferences

## 3. How We Collect Personal Data

We collect personal data when you:

- Contact us via WhatsApp, phone, or email
- Place an order or make an inquiry
- Subscribe to updates or notifications
- Visit our website or interact with our digital channels

## 4. Purpose of Use

We use your personal data to:

- Respond to your inquiries and provide customer service
- Process and fulfill orders
- Send order confirmations, status updates, and delivery notifications
- Maintain records of communications for service quality
- Comply with legal and regulatory obligations
- Send marketing communications (only with your explicit consent)

## 5. Disclosure of Personal Data

We may share your personal data with:

- **WhatsApp / Meta Platforms Inc.** — as the messaging platform provider that facilitates our customer communication
- **Third-party service providers** — who assist in our operations (IT vendors, logistics partners, payment processors), under appropriate data protection obligations
- **Legal or regulatory authorities** — when required by law

We do not sell your personal data to third parties.

## 6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law:

- Active customer data: duration of the customer relationship plus three (3) years
- Marketing consent records: until consent is withdrawn

## 7. Data Security

We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

## 8. Your Rights Under PDPA

You have the right to:

- Access the personal data we hold about you
- Request correction of inaccurate or outdated data
- Withdraw consent for the use of your data (where consent is the basis)
- Request deletion of your data (subject to legal retention requirements)

To exercise any of these rights, contact us using the details below.

## 9. Data Deletion Requests

To request deletion of your personal data, email **sales@food-spectrum.com** with the subject "Data Deletion Request" along with verification of your identity. We will respond within thirty (30) days.

## 10. Third-Party Services

Our WhatsApp communication is facilitated by Meta Platforms Inc. When you message us via WhatsApp, your data is also subject to WhatsApp's privacy practices: [https://www.whatsapp.com/legal/privacy-policy](https://www.whatsapp.com/legal/privacy-policy)

## 11. Children's Data

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children.

## 12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the "Last Updated" date noted above.

## 13. Contact Us

For any questions about this Privacy Policy or our data practices:

**Food Spectrum Trading & Manufacturing Pte Ltd**
8A Admiralty Street #06-27
Singapore 757437

Email: sales@food-spectrum.com
Phone: 6481 8009 / 6481 8068